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To use our site, you need to register as a member.
After registering, you can check and change your registration information and check your purchase history from MY PAGE.
*Communication fees are the responsibility of the customer.
*Please set up your email to receive emails from [ info@chermel.co.jp ].
Please click here for more details.

Payment methods are credit card or cash on delivery.
For details, please check TEARMS OF SERVICE .

Before the product is shipped, you can change the delivery address and delivery date and time.
If you wish, please contact us via CONTACT .
If you wish to change the delivery address after your order has been shipped, please contact your nearest Sagawa Express office .
*We may not be able to accommodate your request.

[Cash on delivery]
In either case, we cannot change the delivery address after the product has been shipped.

If you make any changes after placing an order, it will be cancelled and you will need to place the order again.
For cancellations after placing an order, please contact us via CONTACT .
Please note that we may not be able to accept cancellations depending on the situation.

As a general rule, please note that we do not accept exchanges, returns, or refunds due to customer convenience.
If you receive a product that is different from your order or that we deem to be defective, we will accept exchanges or returns.
Please click here for more details.

Please check the delivery status after shipment by searching for the tracking service at the URL below.

[Sagawa Express Inquiry Service]
https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp